ChatGPT: Your Personal Tech Support Assistant

🔧 1. Troubleshooting & Diagnostics

I can walk you through the diagnostic process step by step, interpreting error messages, proposing likely causes, and testing fixes interactively.

• Software setup issues (Excel add-ins, VPN, OpenAthens, database login loops)
• Connectivity problems (Wi-Fi adapters, proxy settings, authentication loops)
• System conflicts or version mismatches

You can describe what’s happening in plain language—“Excel freezes when I export from Bloomberg”— and I’ll translate that into probable causes and corrective steps.

💻 2. Application Support

I can help you use software tools more effectively, from Microsoft 365 and Google Workspace to research databases like Bloomberg, Capital IQ, and LSEG Workspace.

• Explain specific features (“How do I record a macro in Excel?”)
• Write and debug formulas, scripts, or macros
• Automate repetitive tasks with sample VBA or Python code

You can even upload a spreadsheet or describe your workflow, and I’ll generate examples you can adapt safely.

📊 3. Research & Data Assistance

When your problem involves data sources, I can help locate, extract, or interpret the right information:

• Guide you to library databases and explain access methods
• Help structure data collection or cleaning workflows
• Create reusable templates for data entry or analysis

I can also help you identify which databases (e.g., Statista vs. IBISWorld vs. Capital IQ) best fit your question and why.

🧠 4. Explanation & Learning Support

Unlike a static manual, I can explain what’s happening and why—in plain language, step by step.

• Define technical terms you encounter
• Compare options and best practices
• Provide background context so you actually learn the process

Think of it as guided learning with a built-in explainer, not just troubleshooting.

🪄 5. Artifacts I Can Generate

When a fix requires code, templates, or documentation, I can create it for you:

• VBA scripts, Excel macros, SQL queries
• Troubleshooting checklists
• Documentation pages or “How-To” SOPs you can reuse in your team

These are ready to paste into your workflow, annotated for clarity.

🧭 6. How to Work with Me Effectively

• Describe symptoms clearly: What happens, when it happens, and what you’ve tried.
• Share error messages verbatim: I can interpret them more precisely than summaries.
• Ask iterative questions: Each follow-up helps narrow down the cause.
• Save working versions: I can help you version-control your fixes.

Together, we close the gap between “I don’t know why this isn’t working” and “Here’s the fix and the explanation.”
I’m not just a chatbot — I’m your patient digital colleague who stays calm, explains the logic, and helps you build solutions you understand and trust.