⚙️ Example: ChatGPT Tech Support — Productivity & Automation
❓ User: “We want to set up a library chatbot that can answer FAQs like hours, printing, and room reservations. How should we get started?”
🤖 ChatGPT:
Here’s a simple automation workflow for building a library chatbot:
- Define Scope: Decide what the bot should handle first (e.g., library hours, printing instructions, study room reservations).
- Collect FAQs: Gather common questions from your website, reference desk logs, or LibAnswers knowledge base.
- Choose a Platform: Many libraries use LibChat (Springshare) or integrate a conversational AI like ChatGPT.
- Automate Responses: Pre-load standard answers or set up triggers so the bot replies instantly to common queries.
- Escalate When Needed: Always include an option to connect with a librarian for complex or sensitive questions.
This improves productivity by handling routine inquiries automatically while keeping librarians available for advanced research help.
Example answer generated by ChatGPT · OpenAI
