đź“– Example: ChatGPT Tech Support — Knowledge Base
❓ User: “Our library wants to create a self-service knowledge base so students can quickly find answers. How should we set it up?”
🤖 ChatGPT:
Here’s a simple framework for building a library knowledge base:
- Identify FAQs: Collect the most common questions from your reference desk, LibChat, and email inquiries.
- Organize by Topic: Group answers under headings like “Accessing Databases,” “Borrowing & Renewing,” “Printing,” and “Study Spaces.”
- Use Clear Language: Write answers in short, step-by-step instructions with screenshots when helpful.
- Make It Searchable: Tag entries with keywords so students can find answers easily.
- Keep It Updated: Review entries each semester and update when policies, hours, or systems change.
This reduces repetitive questions for staff and gives students 24/7 access to quick answers.
Example answer generated by ChatGPT · OpenAI
